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Return Policy

Return Policy

Our Policy in Plain English:

We started this business to help you enjoy this great hobby, and we back that up with our Return Policy.  In a nutshell, if you're not pleased with your purchase, just contact us within 30 days of purchase and we will give you a refund or replacement depending on the specifics of your case.  While we hope it doesn't come to that, we'll make it as painless as possible.  Due to the nature of the hobby, we may have to charge a restocking fee if the item is not in "new" resalable condition.  In addition, eveyrthing we sell is covered by its manufacturer's Limited Warranty.  And, remember, you can't make a warranty claim on a modified item.

The Fineprint

All returns must be within 30 days of the purchase date and must be authorized by FPV NINJAS LLC (email returns@fpvninjas.com with your order number and your request or login and go to My Account > Completed Orders then click "Return Item(s)" for the relevant order).  If you recieve an RMA number, please display it on the outside of the box and inside of the package to avoid unnecessary delays.  

In most cases, FPV NINJAS LLC will allow defective merchandise to be returned for an exchange only.

FPV NINJAS LLC requires returned item(s) to be in "as new" condition with all original packaging, cabling, manuals, etc. included.  While we do our best to avoid charging a restocking fee, we may charge up to 50% in re-stocking fees if the returned item(s) is not in "new" condition or if it is deemed substantially different than what was described by the when the return was authorized.  FPV NINJAS LLC has the right to refuse the return if it arrives in a condition substantially different than that which was described when the return was authorized.  

The customer is responsible for return shipping postage (which will be refunded if the return is due to our mistake) and items must be packed in a way that prevents shipping damage. We recommend purchasing appropriate insurance for high ticket items.  FPV NINJAS LLC will not be responsible for damage or loss during shipping.

"Made To Order" items such as custom built "Ready To Fly" models can not be returned.

All warranties cover defects in material or workmanship only.  FPV NINJAS LLC cannot be held responsible for damage due to crashes, incorrect hookup, or any other user error.  In those cases where the manufacturer insists on handling all claims directly we will refer you directly to the manufacturer.  Additionally, warranty cannot be claimed for equipment that has been modified, therefore the customer should ensure the equipment is tested in stock condition to verify proper working condition upon receipt. 

For international orders, return shipments are the responsibility of the customer for any warranty claims.  Please use a trackable shipping method.

 

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